Good to know
Questions, answered
Everything you need to know before your first session. Can't find it? We're a call away.
Membership & billing
Is there a joining fee?
Never. You pay for your membership and nothing else - no sign-up fees, no hidden extras.
Can I cancel anytime?
Yes. Memberships are month-to-month. Cancel from the member portal or at the front desk with no penalty; you keep access until the end of your billing period.
Can I freeze my membership?
Absolutely - you can freeze for up to two months each year if travel, injury or life gets in the way. Your rate is locked while frozen.
How does annual billing work?
Pay for twelve months upfront and save 15% on any plan. Annual plans can be frozen too, and the freeze period is added to the end of your term.
Can I switch plans?
Any time. Upgrades take effect immediately and are prorated; downgrades apply from your next billing date.
Classes & booking
What does the free first class include?
Any group class on the timetable, on us. Book it, show up 10 minutes early for a quick tour, and train - no card required.
How far ahead can I book?
Members can book up to 7 days ahead (Unlimited and Performance members get a 12-hour head start). Class packs and drop-ins open 5 days ahead.
What happens if a class is full?
Join the waitlist. If a spot opens, you're automatically moved in and we'll text you - up to 2 hours before class.
What's the cancellation policy?
Cancel up to 8 hours before class at no cost. Late cancellations or no-shows use a class credit (packs) or incur a $10 fee (memberships).
Do class packs expire?
Packs are valid for the window shown on each pack (30–120 days), giving you flexibility without locking you in.
Personal training
How long is a personal-training session?
60 minutes, including a short warm-up and a cool-down. Your coach logs every session so your program keeps progressing.
Are PT sessions included with membership?
Unlimited includes one session a month and Performance includes four. Anyone can book additional sessions as add-ons.
I'm a complete beginner. Is PT right for me?
It's the best place to start. A few sessions will teach you to move well and train safely, so you get more out of every class afterwards.
The studio
Is there parking?
Free street parking on Kiln Street after 6pm, and a paid lot two minutes' walk away. Covered bike racks are right outside the door.
Do you have showers and lockers?
Yes - private showers, day lockers (bring a lock or borrow one), towels, and premium toiletries in both changing rooms.
Can I bring a guest?
Unlimited members get two guest passes a month and Performance members get unlimited. Guests sign a waiver on arrival.
Still got questions?
The front desk is staffed whenever we're open.