Last Updated: October 10, 2023
At Coastal Horizon Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make a reservation, or interact with our services.
We collect various types of information to provide and improve our services. This includes:
Personal Information: When you make a reservation, we collect your name, email address, phone number, and payment details. This information is necessary to process your booking and communicate with you about your stay.
Booking Information: We collect details about your reservation, such as check-in and check-out dates, room preferences, and special requests. This helps us tailor your experience to meet your needs.
Technical Information: When you visit our website, we automatically collect technical data such as your IP address, browser type, and device information. This helps us optimize our website and ensure a seamless user experience.
We use your information for the following purposes:
Reservations: To process and manage your bookings, including sending confirmation emails and updates about your stay.
Customer Support: To assist you with any inquiries, requests, or issues you may have before, during, or after your stay.
Personalization: To provide personalized recommendations, offers, and services based on your preferences and past interactions with us.
Improvements: To analyze website usage and feedback, helping us improve our services and enhance your experience.
We take the security of your personal information seriously. We implement industry-standard measures to protect your data from unauthorized access, disclosure, or misuse. All payment transactions are encrypted using secure socket layer (SSL) technology.
We may share your information with trusted third-party service providers to facilitate bookings, payments, and other services. These providers are contractually obligated to protect your data and use it only for the purposes specified by us.
You have the right to access, update, or delete your personal information at any time. If you would like to exercise these rights or have any questions about our Privacy Policy, please contact us at info@coastalhorizonhotel.com.
Last Updated: October 10, 2023
By using our website and services, you agree to the following terms and conditions. Please read them carefully before making a reservation or interacting with our website.
All reservations are subject to availability. We reserve the right to cancel or modify bookings at our discretion, including in cases of overbooking or unforeseen circumstances. In such cases, we will notify you promptly and offer alternative arrangements or a full refund.
Payment is required at the time of booking. We accept major credit cards, including Visa, MasterCard, and American Express. All payments are processed securely, and your payment information is encrypted to ensure confidentiality.
Cancellations must be made at least 48 hours before the check-in date to receive a full refund. Late cancellations or no-shows will result in a charge equivalent to one night's stay. Please review your booking confirmation for specific cancellation terms.
Guests are responsible for any damage to hotel property during their stay. Smoking is strictly prohibited in all indoor areas. We reserve the right to charge additional fees for violations of these policies.
Coastal Horizon Hotel is not liable for any loss, injury, or damage to guests or their belongings during their stay. This includes but is not limited to theft, accidents, or natural disasters. Guests are encouraged to secure their valuables and purchase travel insurance for additional protection.
These terms and conditions are governed by the laws of the state of California. Any disputes arising from your use of our website or services will be resolved in the courts of California.
We reserve the right to update or modify these terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the updated terms.